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DRIVEN BYVISION,POWERED BYTECHNOLOGYA VISIONARY TECHNOLOGIST, CRAFTING INNOVATIVE TOOLS TO SHAPE TOMORROW AND REDEFINE POSSIBILITIES TODAY.
HELLO, MY NAME IS FENIL. I’M A TECHNOLOGIST, ENTHUSIAST ABOUT BUILDING INNOVATIVE SOLUTIONS AND ENHANCING USER EXPERIENCES.
FENIL LAD
03/EDUCATION/07
Advanced Diploma
Computer Engineering Technology
Seneca Polytechnic
May 2022 - December 2024
Graduated with Honours (3.8 out of 4.0 CGPA)
04/PROJECTS/07
PROJECTS
HERE ARE SOME SELECT PROJECTS THAT SHOWCASE MY PASSION FOR CREATING MEMORABLE WEB EXPERIENCES, PRODUCTS, AND BRANDS FOR LIFE.
05/EXPERIENCE/07
Technical Support
Seneca Polytechnic
January 2024 - January 2025- Maintained and troubleshot desktops, laptops, projectors, cameras, microphones, and speakers, ensuring optimal performance, minimal downtime, and adherence to IT policies.
- Developed SOPs for troubleshooting, equipment management, and laptop reimaging, streamlining system deployment and operational efficiency.
- Managed onboarding for 20+ end-users and supported faculty with setup and issue resolution.
- Led IT Service Desk team for Open House and campus-wide events, coordinating technical support across multiple campuses.
- Implemented and led the setup of portable digital signage displays, improving communication and supporting sustainability goals.
Technical Support Team Lead
Seneca Polytechnic
April 2023 - January 2024- Led a team of 7, optimizing workflows and reducing incident response time by 30%, while adhering to IT policies.
- Delivered Level 1 technical support to over 1000 students and faculty weekly, resolving 25-30 critical tickets per day for hardware, software, and network issues with a 95% user satisfaction rate.
- Streamlined equipment assigning and reservation processes using Web Checkout Software, improving resource allocation efficiency by 20%.
- Oversaw the deployment and maintenance of 500+ desktops, 1400+ laptops, and Xerox printers.
- Assisted non-technical staff with VPN access and software support and performed Multi-Factor Authentication (MFA) resets using Azure.
Technology Sales Representative
Staples
June 2023 - October 2023- Sold a variety of electronics and office supplies, ensuring customers received accurate product information and excellent service.
- Provided seamless customer service by performing warm transfers to other departments when needed, demonstrating excellent teamwork.
- Maintained an accurate and up - to - date inventory management system, ensuring stock levels were aligned with the floor plan to prevent shortages, overstocking, or misplaced items.
- Ensured the inventory management system was up to date, accurately reflecting stock levels to prevent shortages or overstocking.
- Collaborated with colleagues to support daily operations and meet sales goals, contributing to a positive and efficient work environment.Delivered tailored recommendations based on customer needs, resulting in increased customer satisfaction and repeat business.
06/REFERENCES/07
Alvin Shum
Head, Enterprise IT Client Services, Seneca Polytechnic
Contact: alvin.shum@senecapolytechnic.ca
- I had the pleasure of working with Fenil during his time as a part-time student support for Seneca over the past few semesters. Fenil demonstrated exceptional professionalism and a keen aptitude for problem-solving in all his responsibilities.
- He consistently approached each task with efficiency and a calm demeanor, ensuring end users felt supported and valued. His technical skills were very good, particularly in laptop re-imaging and assisting with documenting standard operating procedures.
- Fenil's communication skills, whether written, oral, or listening, were always clear and collaborative. His ability to actively listen to concerns and provide tailored solutions made a significant impact on service levels.
- His strong work ethic and positive attitude created a supportive work environment. I am confident Fenil will continue to excel in his IT career, and I wholeheartedly endorse him for any opportunity.
Tyler Stevens
ITS Client Support Liaison, Seneca Polytechnic
Contact: tyler.stevens@senecapolytechnic.ca
- I have worked closely with Fenil for over a year, and I can say that he has been an extraordinary asset. Although I was not directly his supervisor, I witnessed his ability to lead effectively with innovative and collaborative methods.
- Fenil has developed new ways to improve our workflows, showcasing his strong problem-solving abilities. His responsiveness and responsibility are exceptional, and he is capable of leading teams and handling challenges.
- I highly recommend Fenil for any opportunity that allows him to showcase his skills, and I know he will thrive in whatever profession he chooses.
Devansh Shah
Computer Engineering Technology Student, Seneca Polytechnic
Contact: devansh.shah@senecapolytechnic.ca
- I had the pleasure of collaborating with Fenil during our co-op term, and I wholeheartedly recommend him for his excellent teamwork qualities.
- Fenil was a reliable team player who encouraged open dialogue, fostering creativity and smooth task management. His strong interpersonal skills, keen listening abilities, and constructive feedback significantly enriched our teamwork experience.
07/CONTACT/07
LinkedIn
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Email